Privacy policy

Welcome to OHLALA site. The Site is provided as a service to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). Please review the following terms and conditions of use, which govern your use of the Site.

Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions in this Agreement. Please read carefully before proceeding to use the Site. If you do not agree to these terms, please do not use the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
• Disclosure for a business purpose: shared with our processor bluehost  [Instgram, Facebook ,Youtube].

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [PAYPAL]), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor bluehost

Customer support information

• Examples of Personal Information collected: We collect most of your personal information directly from you—in person, by telephone, text or email and/or via our sites. Collection of this personal information is necessary to provide products to you. If you do not provide this personal information, it may delay or prevent us from providing products to you.
• Purpose of collection: We may also collect your IP address when you visit our sites, and in certain cases we will associate that address with you to better understand your preferences and interests. We may also collect certain web analytics information, including, among other information, the number of visitors to the sites, session time, and browser version (“technical information”). This technical information is not collected in a manner in which it can be tied to a specific user (except as described above regarding IP addresses). In some cases, we may combine information we collect through our sites with information collected from other online and offline sources.
• Source of collection: collected from you.

Sharing Personal Information

Who We Share Your Personal Information With. We routinely share personal information with:
Our subsidiaries and affiliates;
Service providers we use to help deliver our products to you, such as payment service providers, warehouses and delivery companies;
Other third-party service providers we use to help us run our business, such as marketing agencies or website hosts;
Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers; and
Our financial institutions

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our Carlinalashes uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

YOUR CALIFORNIA PRIVACY RIGHTS

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send an email to 1@ohlalaltd.com with “Shine the Light” in the subject line.  The request must include your current name, street address, city, state, and zip code and attest to the fact that you are a California resident.

If you reside in California, you have the right to make the following requests with respect to your personal information:

• Access.  You have the right to request that we disclose to you the categories of personal information collected about you, the categories of sources from which the personal information is collected, the categories of personal information sold or disclosed, the business or commercial purpose for collecting and selling the personal information, the categories of third parties with whom we share the personal information, and the specific pieces of personal information collected about you over the past 12 months.
• Deletion.  You can request that we delete your personal information that we maintain about you, subject to certain exceptions.
• Right to be free from discrimination. You have the right not to be discriminated against for exercising these rights.

We do not sell your personal information. 

We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations.  For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.

We will take reasonable steps to verify your identity prior to responding to your requests.  The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us. 

You may designate an authorized agent to make a request on your behalf.  When submitting the request, please ensure the authorized agent identifies himself/herself/itself as an authorized agent.

You may exercise the above rights by sending an email to 1@ohlalaltd.com

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [1@ohlalaltd.com]